RETURN, REFUND AND CANCELLATION POLICY
Welcome to ePOPxo, a portal run by Popskope International Private Limited (“ePOPxo”).
ePOPxo is committed to respecting your online privacy and recognizes your need for appropriate
protection and management of any information you share with ePOPxo on www.epopxo.com
2. Return Policy
2.1. ePOPxo shall accept only the following products for returns/refunds:
2.1.1. Faulty/defective product;
2.1.2. Physically damaged product;
2.1.3. Where the product is different from description on the Website;
2.1.4. Wrong size, wrong colour, or wrong quantity received.
It being clarified that in case of products which are sourced by ePOPxo from international
sellers, i.e. through imports and orders which are customised as per your requirement
shall not be accepted for return by ePOPxo under any circumstances.
2.2. You must notify ePOPxo in writing within 2 (two) working days from the date of delivery
for being eligible for the return. In the event that no such written notification is received
by ePOPxo within the time period mentioned above, ePOPxo shall not be required to
accept the return of the product.
2.3. Upon receipt of a return request from you within the period mentioned in Clause 7.2
above, ePOPxo shall collect the product from you through its logistics partner at its cost
and inspect the product as provided in Clause 7.4 below.
2.4. Upon receiving the product sought to be replaced by you, ePOPxo shall be entitled to
inspect whether there is in fact any defect or damage in the product entitling you to return
the product or ask for a replacement.
2.5. Upon inspection of the product as provided in Clause 7.4 above, if ePOPxo is of the
opinion that the returned product is not defective / damaged then you will be informed
about the same and the same product will be reshipped to your shipping address. You
will have to bear the shipment charges for the reshipped product.
2.6. In the event, where after the inspection of the returned product ePOPxo finds that the
product is defective/damaged and accepts your return claim, ePOPxo shall provide you
with a replacement product within the period indicated for delivery at the time of
purchase of the product.
3. Refund Policy
3.1. Only those products which are returned by you as per the return policy and for which the
replacement is not possible will be eligible for refunds. If the product stock is unavailable,
then a request for the refund will be initiated and the same shall be informed to you
through registered e-mail.
3.2. In the event that a product is listed at an incorrect price or with incorrect information due
to an error in pricing or product information, ePOPxo may, at its discretion, either contact you for instructions or cancel the order and notify you of such cancellation. In such cases
ePOPxo will refund the transaction amount to you (only for which the payment is already
3.3. Online Refunds
3.3.1 In case the payment mode of the refunded order is online (credit card/debit
card/net banking) the transaction amount will be refunded to your bank account.
3.3.2 Refund will be done within 10 (ten) working days from the date of request of
refund, if found eligible.
3.4. Offline Refunds
3.4.1 In case the payment mode of the refunded order is cash on delivery the mode of
refund will be through cheque.
3.4.2 Refund will be done within 10 (ten) working days from the date of request of
3.4.3 Refund cheques will be sent to your billing address.
4. Cancellation Policy
4.1. Cancellation by ePOPxo
4.1.1. If you place an order and due to some reason (unexpected lack of inventory or any
other reason) ePOPxo is not able to ship the product, the order will be cancelled
and the transaction amount, if already paid, will be refunded to you.
4.1.2. There may be certain orders that ePOPxo may be unable to accept and must
cancel. ePOPxo reserves the right, to refuse or cancel any order for any reason
whatsoever at its sole discretion.
4.1.3. Some situations that may result in your order being cancelled include, without
limitation, non-availability of the products or quantities of products ordered by you,
non-availability of the services, inaccuracies or errors in pricing information, or due
to a Force Majeure Event.
4.1.4. ePOPxo may also require additional verifications or information before accepting
any order. ePOPxo will contact you if all or any portion of your order is cancelled
or if additional information is required to accept your order. If your order is
cancelled after you have been charged, the transaction amount will be reversed to
your bank account.
4.1.5. A promo code, once used shall not be refunded in case of cancellation of order
either by you or ePOPxo.
A “Force Majeure Event” shall mean any event that is beyond the reasonable control of
ePOPxo and shall include, without limitation, sabotage, fire, flood, explosion, acts of
God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection,
war, acts of government, computer hacking, civil disturbances, unauthorised access to
computer data and storage device, computer crashes, breach of security and encryption,
and any other similar events not within the control of ePOPxo and which ePOPxo is not
able to overcome.
4.2. Cancellation by You In case of requests for order cancellations, ePOPxo reserves the
right to accept or reject requests for order cancellations for any reason whatsoever. As
part of usual business practice, if ePOPxo receives a cancellation notice and the order
has not been processed/approved by ePOPxo, ePOPxo shall cancel the order and
refund the transaction amount to you within a reasonable period of time. ePOPxo will not
be able to cancel orders that have already been processed. ePOPxo has the full right to
decide whether an order has been processed or not. You agree not to dispute the
decision made by ePOPxo and accept ePOPxo’s decision regarding the cancellation.
You hereby accept that, in case of order/s comprising products that are sourced from
international sellers by ePOPxo i.e. imported products or products that are made as per
your requirement, you shall not be entitled to cancel the order.